Technology and wine might seem an incongruous pair at first glance, we’ll admit, and If you didn’t know us better, it would be easy to think of us as an anomaly. But these two industries have more in common than you might think, starting with the concentration of each as an industry in Northern California. From our headquarters in San Mateo, we’re literally well-positioned to share the deep expertise we’ve developed over the last three-plus decades in both domains, so to speak—Napa Valley to Silicon Valley. All that said, we’ve learned as market researchers that the electronics and the alcohol industry also share some big similarities as do the techniques we use to help solve their problems.
Merrill Research was founded in 1986 to serve the needs of high technology, healthcare, consumer and services companies. We provide a unique blend of research, marketing and industry-specific know-how. Today, Merrill Research is one of the most experienced independent custom marketing research companies in Northern California. Merrill offers a wide array of global, multi-methodological research services, both qualitative and quantitative. Our client base is comprised of some of the largest and most successful high technology and consumer companies worldwide. We specialize in strategic communications and positioning, new product development, product evaluation and customer satisfaction research.
In 1997, Merrill Research led a team of investors in forming MarketTools, the creator of the leading online research survey engines, Zoomerang™ and Survey Manager™. MarketTools was backed by Merrill Research, Proctor & Gamble, General Mills , WPP, and other private equity firms. In 2011, Survey Monkey, in a partnership with TPG Capital, purchased Zoomerang™ from MarketTools in a deal valued at $1 billion.
Merrill holds several industry awards, including the prestigious Texas Instruments Supplier Excellence Award. Texas Instruments established the award in 1983 to honor businesses that provided exemplary service. The awards are a key vehicle for communicating the standards the company expects of its suppliers. Businesses are evaluated on six criteria including technology, responsiveness, assurance of supply, quality, cost and environmental responsibility.
Research Moderator/Ethnographer I Micro Expression Practitioner I Body Language Master
David has more than 30 years of experience conducting research in the global technology markets. He has worked with the world’s leading technology, medical and consumer electronics companies supporting such initiatives as new product development (concepts, models, working and non-working prototypes), strategic communications (advertising development, advertising evaluation, marketing, positioning, branding), ethnography (B2B and B2C), and customer satisfaction and loyalty.
A certified Micro Expression Practitioner and Body Language Master, he routinely engages the following audiences: hardware design engineers, software engineers, distribution channel members (VARs, Systems Integrators, wholesalers, retailers, industrial distribution, sophisticated end-users), IT community, senior executives, medical professionals, and consumer end-users.
David was also a pioneer in the online survey market when helped found MarketTools in 1996, which led to the creation of Survey Manager™ and Zoomerang™ (later purchased by Survey Monkey).
David earned a Ph.D. in Religious Studies from Trinity College of the Bible and Trinity Theological Seminary. His Master’s degree is in modern American literature from the University of California at Berkeley and he holds a BA in Political Science and Journalism from San Diego State University.